Policies & Forms

Any trip that is cancelled due to Covid-19, we will refund your total trip minus the 30% that is non-refundable. That will help us to cover the guide's expenses of travel/ food/ child care/ etc. WMG asks that you consider rescheduling to another date instead of a refund to support small businesses.

Inclement weather is part of being in the mountains and can lead to an amazing experience and learning environment! As my college professor once said, “things change”. The same goes for the weather we can’t change the weather but we can always change our perspectives and attitudes!

Safety is the main priority and if the weather is deemed unsafe prior to the program/ date of the trip, we will email you as soon as possible to talk about alternatives. If there are no alternatives due to the weather deteriorating, you can reschedule your adventure up to one year from the original date.

Part of the experience in the winter is experiencing the adverse conditions you will encounter on any given day in the alpine. Mount Washington ascents will be attempted in all conditions. Other winter activities will run according to plan given the weather. Part of a mountaineering experience is the potential of the unknowns and always having the risk of turning around before the summit. If route conditions are deemed unsafe, we will reach out with alternative plans. If the weather is deteriorating drastically and there are no suitable alternatives, you may reschedule your adventure up to one year from the original date for no extra cost!

East Coast: Please reach out as soon as possible if you need to change a date or cancel a booking and we can figure out solutions in a timely manner. 30% of the cost will be non-refundable. 

• If notified within 15-28 days before the climbing date, 70% of the cost minus the deposit will be issued as a credit valid for one year.

• If notified 8-14 days before climbing date, 50% of the total minus the deposit will be issued as a credit valid for one year.

• 7 days or under will result in no refund or credit.

Moab: Please reach out as soon as possible if you need to change a date or cancel a booking and we can figure out solutions in a timely manner. 30% of the cost will be non-refundable. 

- If notified before 61 days, you will receive a 70% refund of the payment minus the non-refundable deposit. 

- If notified under 60 days, you will receive a 50% refund of the payment paid minus the 30% non-refundable deposit. 

- If notified under 30 days, you will receive NO REFUND.